Support
The Velasea difference begins and ends with service
We take service seriously. Every customer is given a dedicated team of sales, engineering, and support professionals. With caring and rapid responses to inquiries, we provide a level of support that remains unparalleled in the OEM industry.
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+1 (833) 551-1068
Pre + Post-Sales Support
Velasea has a talented team of systems engineers on staff to assist with all the phases of even the most challenging projects. From pre-sales design/architecture, site surveys and white glove installation, to long term post-implementation support – we do it all.
Warranty (Manufacturer + Extended)
Return Merchandise Authorization
IronLink Warranty
Standard Warranty by Product Type
- Servers: 5-Year Next Business Day On-Site, After Diagnosis
- AI Appliances: 5-Year Next Business Day On-Site, After Diagnosis
- NVRs: 5-Year Next Business Day On-Site, After Diagnosis
- Workstations: 5-Year Next Business Day On-Site, After Diagnosis
- Networking Products: 5-Year Depot, After Diagnosis
- Edge Computing: 3-5 Year Depot, After Diagnosis
In addition to the standard warranty, Velasea offers a Keep Your Hard Drive feature to give you complete control over your sensitive and critical data.
Note: availability of next-day service and the estimated response time may vary based on accessibility of the product location.