Return Merchandise Authorization (RMA) Policy

Mistakes Happen - Velasea Promises to Make It Right

Velasea understands that mistakes happen, whether it’s ordering the wrong product or receiving something that doesn’t work as expected. Our goal is to make the return process as smooth and hassle-free as possible. The Velasea support team is here to help you get things back on track, whether it’s arranging a return or exchange, or providing guidance along the way. Your satisfaction is important to us, and we’ll work with you to make it right!

Need an RMA?

RMA Request Period

Customers have 30 days from the date of the original invoice to request an RMA for credit, unless the replacement is regarding a warranty claim, under which the period is dictated by the warranty agreement.

Return Types + Fees

Sealed Product Returns

  • Within 30 Days: 15% restocking fee
  • 31–60 Days: 25% restocking fee
  • After 60 Days: Returns not accepted

Items must be in original, factory-sealed condition. Opened or tampered packaging may be reclassified as an “Open Product.”

Open Product Returns

  • Within 30 Days: 30% restocking fee
  • After 30 Days: Returns not accepted

Must include all original packaging, accessories, and manuals. Returns may be denied if the product shows signs of use, testing, or deployment.

Customer Error Returns

If products were ordered in error by the customer (not Velasea), the customer must cover return shipping. Original shipping charges are non-refundable. Restocking fees are assessed on a case-by-case basis and applied at Velasea’s discretion.

Shipping Errors

If products were shipped due to an error by Velasea, return freight will be covered by Velasea.

Defective Product Returns

Defective items may be repaired or exchanged at Velasea’s discretion for the same or an equivalent product.

  • Replacement order required before RMA approval
  • 1-Year replacement warranty (if available)
  • Lifetime warranty on memory products (if applicable)

Warranty does not cover misuse, modification, or installation damage. See Velasea’s manufacturer warranty for more information regarding IronLink brand appliances.

Return Process

  1. Get RMA Approval from Velasea before sending anything back.
  2. Ship within 14 business days of receiving RMA instructions.
  3. Provide tracking information to support@velasea.com to keep your RMA active.

Non-compliance may result in additional restock fees, return denial, or the product being returned to sender at your expense.

Please note: Some products are non-cancellable/non-returnable. If necessary, your request will be reviewed for an exception.

Packaging + Shipping

  • Place the packing slip on the outside of the box—do not write the RMA number directly on the box.
  • Unmarked packages or those missing the packing slip will be refused and sent back to the customer.
  • For returns within six months of the invoice date, a prepaid return label will be included in the replacement box.
  • After six months, the customer is responsible for return shipping.
  • Customers are responsible for any damage incurred during possession or return transit.

Credit Issuance

Credits will be issued once the returned product(s) are received and inspected. Credit memos will only be issued if the original purchase or replacement invoice has been paid. The credit amount may be adjusted based on the product’s condition upon inspection.

If the product is not restockable, the customer must provide a shipping account to have it returned; otherwise, it will be discarded without credit.

Late or Refused Returns

Any product returned after the RMA expiration date may be subject to a restocking fee or deemed ineligible for return. Velasea reserves the right to refuse any return if products are not in the agreed-upon condition.

Need Help?

Visit our support page, or contact us at support@velasea.com for questions related to refunds and returns.